About These Terms
These terms and conditions govern your use of our website and the purchase of products from Clayvell. By placing an order with us, you agree to be bound by these terms. Please read them carefully. Last Updated: August 2026
Who We Are
Clayvell is operated by David Alexander Clayson as an individual operator. Our postal address is 427 Saint Richard's Road, Deal, CT14 9LH, United Kingdom. You can contact us via email at clayvell@outlook.com or by phone at +44 77 3856 6998. For further details, please refer to our Business Information page.
Our Products
We strive to describe our products as accurately as possible. However, images are for illustrative purposes only, and there may be minor variations in colour or design. We make every effort to ensure the accuracy of product descriptions, but we do not warrant that they are error-free.
Placing an Order
To place an order, browse our website, add your chosen items to the cart, and proceed to checkout. Your order constitutes an offer to purchase, which we accept only when we send you a dispatch confirmation email. Until acceptance, we reserve the right to decline or cancel your order. You are required to pay for your order at the time of purchase.
Pricing and Payment
All prices displayed on our website are in Pounds Sterling (GBP). Clayvell is not currently registered for VAT; no VAT is added to or collected on sales. We accept payment via Visa, Mastercard, American Express, PayPal, and Shopify Payments. Payment is taken at the time of order.
Delivery
We offer various shipping options, including Royal Mail - Free Shipping (3-5 Business Days) at £0.00 and DHL Express Shipping (1-2 Business Days) at £6.99. Full details are set out in our Shipping & Delivery Policy. Risk in the goods passes to you upon delivery.
Your Right to Cancel (Change of Mind)
You have the right to cancel your order within 14 days of receiving the goods, as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period starts the day after delivery. To cancel, please email us at clayvell@outlook.com. Full details, including how to return items, are in our Returns, Cancellation & Refund Policy.
Returns and Refunds
We offer a comprehensive returns and refund policy. For detailed information, please refer to our Returns, Cancellation & Refund Policy. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Faulty Goods
If you receive faulty goods, you have the right to reject them within 30 days under the Consumer Rights Act 2015. You may also be entitled to a repair, replacement, or price reduction. For full details, see our Returns, Cancellation & Refund Policy.
Our Liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud. Other liabilities are limited to the extent permitted by law.
Complaints
If you have a complaint, please contact us via email at clayvell@outlook.com. See our Complaint Handling Procedure for full details. If we cannot resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. For more information, visit Citizens Advice or find a certified ADR provider at tradingstandards.uk.
Changes to These Terms
We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it.
Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction. If you live in Scotland, you can bring proceedings in Scottish courts; if in Northern Ireland, in Northern Irish courts.